At AIM Therapy, we are committed to providing high-quality, family-centred therapy services. Your feedback—whether a compliment, suggestion, or complaint—helps us improve and continue delivering the best possible support to the children and families we work with.
We welcome your experiences, whether we’ve done something well or if there’s something we could improve. All feedback is handled confidentially and sensitively, and it will not impact your care or services. You are also welcome to provide anonymous feedback, though this means we won’t be able to update you on any actions taken.
How to provide feedback
Phone: (08) 6150 8339
Email: feedback@aimtherapy.com.au
Managing complaints
We take all concerns seriously and are committed to addressing them quickly and fairly. If you submit a complaint and provide your details, we will:
- Acknowledge your complaint and ensure we understand your concerns.
- Keep you informed throughout the resolution process.
- Involve you and, where appropriate, the participant in finding a solution.
- Use any learnings from your feedback to improve our services.
Independent feedback
If you would like to speak with an independent third party, you can contact the NDIS Quality and Safeguards Commission at 1800 035 544 or visit https://www.ndiscommission.gov.au.